Refund & Cancellation Policy

• Cancel from Settings → Billing at any time.
• Monthly plans: no refund for the current month; service runs until the period ends.
• Annual plans: refund if Mailapp materially breached, or per statutory cooling-off.
• Enterprise plans: per the Order Form. Usually no refund of prepaid Fees, except for Mailapp's material breach.
• SLA misses generate service credits automatically — no need to ask.

This Refund & Cancellation Policy applies to all paid Mailapp subscriptions, add-ons, and Enterprise Order Forms. Free plans have nothing to refund; cancellation simply ends the free plan. Order Forms may contain additional or different terms; in case of conflict, the Order Form controls.

• Self-serve plans: open Settings → Billing → Cancel subscription. The cancellation is immediate; access continues to the end of the prepaid period.
• Annual plans: the same self-serve flow, with auto-renewal disabled.
• Enterprise plans: email your Customer Success Manager or hello@mailapp.app at least 30 days before the renewal date stated on the Order Form.
• Cancellation does not require justification. We may ask why for product feedback; you don't have to answer.

If you signed up as a consumer (a natural person acting outside the scope of a trade, business, craft, or profession) in the EU/EEA, UK, or another jurisdiction with a statutory cooling-off period, you have the right to withdraw from the subscription within 14 days of the start of the contract without giving any reason. To exercise this right, email hello@mailapp.app with a clear statement of withdrawal. We will refund all payments within 14 days of receiving your notice.

Important exception: if you expressly asked us to begin delivery of the Services during the cooling-off period, you may be required to pay for the value of the Services received up to the point of cancellation.

• Downgrades apply at the start of the next billing period.
• Overages are billed in arrears at the rate in the price list at the time of consumption. Once incurred, overages are not refundable.
• Annual upgrades are prorated against the remaining term of the current annual plan.
• Add-ons (e.g., dedicated IPs, additional regions) follow the same cancellation rules as the base subscription.

Service credits are calculated and applied automatically against the next month's invoice when monthly uptime drops below the committed threshold (see Terms § 21). Credits are your sole and exclusive remedy for SLA misses but do not affect any other rights.

If you believe a charge is incorrect, please contact hello@mailapp.app first. We resolve almost every dispute within five business days. Filing a chargeback before contacting us will pause your account pending resolution, and we will respond to the chargeback with billing documentation. Chargebacks ruled in our favour leave the original Fees due and may incur a $50 administrative fee.

If you provide a valid tax exemption certificate, VAT/GST number, or other supporting documentation after you have already been charged tax, we will refund or credit the tax amount in accordance with applicable law. Tax refunds are limited to the statute of limitations in your jurisdiction (typically 3–4 years).

For 30 days following cancellation or termination, you may export your Customer Data via the standard export tools or by request to hello@mailapp.app. After 30 days, we delete Customer Data using cryptographic erasure and zeroisation, except for records we must retain by law (e.g., billing for 7 years). See Privacy Policy § 9.

Email hello@mailapp.app for any refund or cancellation question.